Five Tips to Calm Cranky Customers

Filed under:Commerce Compass — posted on March 20, 2008 @ 10:57 pm

1. Tis the Season

Recognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to ‘bad behaviors’ like being abrupt or rude. Breathe deep and smile. It can work wonders.

2. Let ‘em Rant, Let ‘em Rant, Let ‘em Rant

Listen briefly to what your customer has to say, even if he is simply venting about things outside of your control. Your client will appreciate the caring and you just might learn about another customer problem you can solve. Comments like the ones below can help the customer feel acknowledged and smooth the way to resolution.

That must be difficult for you.

I can see how upset you are.

This must be very important

Let’s see what we both can do to fix this

3. Making a List and Checkin’ it Twice

Ask your customer what is her most important or urgent concern. Then ask some more questions to find options to resolve it. Questions like the ones below get you to the heart of the matter:

What happened?

What would you like to see done?

Why is that important to you?

How can you help fix this?

4. O’ Make It Right

Take the information you’ve gained through your comments and questions and make things right. Go over and above in your efforts and your customer won’t forget it or you. What if you can’t fix it? Be honest about it. Sincerely offer what you can provide and explain why more can’t be done.

5. We Wish You a Happy Ending

Follow up with your customer to see that he’s satisfied. In the hectic world we live in, people crave a personal touch like a handwritten note or a short email. Such a small gesture can have a lot of impact on customer loyalty.

These tips can help you have a happy holiday too!

About The Author

copyright 2004 Dina Beach Lynch is a Workplace Mediator and Conflict Coach who supports professional practice groups. Learn how to solve tough issues at Conflict 101 teleclass Jan. 10, 2005. Visit workwelltogether.com to register.

Dina@workwelltogether.com

Laser Hair Removal Fights Public Enemy Number -1: Body Hair

Filed under:Beauty Care — posted on @ 3:56 pm

As Americans everywhere are shaping up for the spring, hitting the gym and donning lighter clothes, they want to feel confident at the beach or pool without the unnecessary stress of worrying about embarrassing shaving bumps, razor burn, or worse - stray hairs which become very visible in bright sunlight.

Traditional hair removal techniques such as shaving, waxing and tweezing only provide temporary relief and may actually stimulate hair growth and cause skin infection. Electrolysis, while effective, often requires years of ongoing treatments and is particularly painful. Laser hair removal offers four main advantages: 1) comfort, 2) speed, 3) accuracy, and 4) long-term effectiveness.

Laser hair removal is soaring in popularity - last year in the US there were almost 2 million procedures performed. Today it ranks as the fastest growing non-surgical cosmetic enhancement procedure and is second only to Botox in numbers of treatments. Ideal Image (www.idealimage.com) the nation’s leader in the laser hair removal industry has performed over 100,000 laser hair removal treatments. The most common procedure seen for women in the US is facial hair while men are seeking a remedy to their hairy backs.

So with salons and spas racing to add laser hair removal to their menu of services, how can you be sure you’re selecting a clinic that not only offers effective removal of the hair, but also employs the highest safety measures? Below are tips to finding the right laser hair removal place for you.

  • First, ask questions:

    Who supervises the laser operators and how are they trained? Can you take a tour of the facility and meet the staff? Is the website informative? How many procedures have they performed? Will they perform a test spot on your skin for the area you would like to have treated? Will they provide you with a list of their customers who you can speak to first hand to ask questions about their experience at that facility?

  • Find out how many lasers they have.

    Many places offering laser hair removal have a one-size-fits-all mentality and use the same laser on all patients. A reputable clinic should have multiple lasers so they can customize and tailor treatments to individual hair and skin types. Also, they should require you to complete a detailed medical history form to be sure there are no contra-indications to your laser treatment.

  • Next find out who performs the laser hair removal:

    State regulations vary across the US. It’s as important to know when to use the laser, as it is when NOT to use it. A handful of states limit the practice to physicians. Consequently not much laser hair removal is done in those states. While some laser procedures should be done only by a physician, laser hair removal is not one of them. It is a simple procedure of exceedingly low risk. Even when the procedure is performed in a doctor’s office, you will rarely find a doctor actually doing the procedure. On the other hand, some states have virtually no minimal requirement for practitioners of laser hair removal.

    Medical professionals such as nurses, advanced nurse practitioners and certified physician assistants, under physician supervision and using physician-written protocols, best do the procedure. Practitioners should be trained by the laser manufacturer. In addition to manufacturer training, Ideal Image provides a comprehensive two-week training program for all treatment providers.

Know the risks:

Generally the highest risk associated with laser hair removal is mild sunburn. However, the laser center should provide you with an ‘Informed Consent’ form, detailing everything you need to know about your procedure, and they should take time to answer all your questions.

The senior reviewer for the FDA’s office of device evaluation, Richard Felton, indicated that in the last decade, the agency had record of only 60 consumer complaints; most of those were complaints that the procedure didn’t work.

Are you even a candidate?

Most people who complain laser hair removal doesn’t work weren’t appropriate candidates to begin with. Choose a clinic that offers a free consultation to determine if the procedure is right for your hair and skin type. Laser hair removal is most effective on light skin with dark hair but, with the appropriate laser, can also be done on dark skin as well. Since the laser beam is attracted to melanin, the pigment in brown and black hair, it’s not usually effective on blond, gray or red hair.

Robert J. Ailes, M.D.
Director of Research & Development and Corporate Medical Director
Ideal Image Development Corporation
Tampa, Florida

Laser Hair Removal - Ideal Image is making shaving and waxing seem obsolete with their safe, comfortable and cost-effective laser hair removal procedures.

http://www.idealimage.com